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Security update requires Cin7 integration to be reconnected to Xero


Simon Eskow
Created February 24, 2021

Cin7 will be performing a technology update to our Xero integration to comply with industry standards required by Xero.

Effective March 4, 10 a.m. (NZDT), you must reconnect Cin7 with your Xero account to continue syncing Cin7 with Xero.

This update migrates all Cin7 Xero integrations to use OAuth 2.0, an industry-standard protocol that allows us to securely connect to Xero.

What’s changing with this update and how soon do I need to initiate the reconnect?

We recommend you reconnect as soon as possible after the update. Once you reconnect, there will be no change to how you use Cin7 with Xero.

What happens if I don’t reconnect after the update?

The integration between Cin7 and Xero will not function until you reconnect Cin7 and Xero.

How do I reconnect Cin7 with my Xero account?

You must have full administration rights in both your Xero and Cin7 accounts to reconnect Cin7 with Xero. To reconnect Cin7 with Xero:

  1. Log in to Cin7 as an Administrator and select “Xero Dashboard” in the left navigation pane.
  2. Select “Click To Connect” in the top right corner.
  3. Under “Connect To Your Xero” select “Connect”.
  4. This takes you to a Xero page. Follow the prompts/complete all actions to reconnect your account. This takes you back to Cin7’s Xero Dashboard. Your account will be reconnected.

What if I have access to more than one Xero account?

If your Xero account includes access to more than one Xero entity, you must select the relevant entity. When you return to Cin7’s Xero Dashboard, select the entity from the drop-down list in the “Connect” menu.

Once you select the Xero entity, the drop-down list will no longer display. This prevents other users from inadvertently selecting the incorrect Xero entity. 

When will this update take effect?

AU: March 4, 2021, 5 a.m. (AWST)
AU: March 4, 2021, 8 a.m. (AEDT)
NZ: March 4, 2021, 10 a.m. (NZDT)
US: March 3, 2021, 1 p.m. (PST)
US: March 3, 2021, 4 p.m. (EST)
UK: March 3, 2021, 9 p.m. (GMT)