Last updated 23/01/2021
To reset your password:
If you enter your password wrong more than twenty times, your account is disabled for security reasons.
To resolve the issue, ask an Administrator of your account to re-enable your account via the following:
Once this has been done on your behalf, you can then follow the reset password steps above to change your password.
If you are the only Administrator for your account and your account is locked, you must contact Cin7 Support from the email address associated with the Administrator account so that your account can be verified and securely unlocked. Once unlocked, you can follow the reset password process as detailed above.
Due to security policy, the Administrator account can only be reset using the email address associated with the Administrator account. A request to reset the password for the given Administrator account must originate from the email address on file.
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