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Forgotten Passwords and Locked Accounts

Last updated 23/01/2021

How to reset your password and unlock your account.

Forgotten Password

To reset your password:

  1. Navigate to https://go.cin7.com/cloud.
  2. On the login panel, select Forgot your Password.
  3. Enter your email address in the box provided.
    You will receive an email which will link you to a page where you can enter a new password.

Locked Account

If you enter your password wrong more than twenty times, your account is disabled for security reasons.

To resolve the issue, ask an Administrator of your account to re-enable your account via the following:

  1. Log in as Administrator.
  2. Select their username in the top right-hand corner.
  3. Select Users.
  4. Select either the "Unlock Login" or "Unlock & Force Password Reset" option displayed at the top of the screen.

Once this has been done on your behalf, you can then follow the reset password steps above to change your password.

If you are the only Administrator for your account and your account is locked, you must contact Cin7 Support from the email address associated with the Administrator account so that your account can be verified and securely unlocked. Once unlocked, you can follow the reset password process as detailed above.


The Administrator has left the company. Can the password be reset?

Due to security policy, the Administrator account can only be reset using the email address associated with the Administrator account. A request to reset the password for the given Administrator account must originate from the email address on file.