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Allowing Cin7 to email on your behalf

Last updated 03/11/2017

Some mail providers will require you to change some settings before you can email out from Cin7. This article explains how.


When you email from Cin7, we send the email on your behalf, i.e. the 'from' address will be the one associated with your user account. Great!

You may find that this causes the emails you send from Cin7 to be blocked by your recipient's spam filters...not so great. But there is a simple solution to prevent this from happening.

Adding SPF record

To notify ISPs that Cin7 is allowed to send emails on your behalf, add the TXT record below to the specific DNS Records of the domain you are sending from.

v=spf1 mx a ip4: ip4: ip4: ip4: include:sendgrid.net ~all

If you already have an SPF record - for example if you are using Outlook you may have "v=spf1 include:spf.protection.outlook.com ~all"

In this case you will need to add our addresses before the "include" statement. Note that you can only have one SPF record per domain so you will need to edit the existing one.


v=spf1 mx a ip4: ip4: ip4: ip4: include:sendgrid.net include:spf.protection.outlook.com  ~all

If you need assistance your domain provider should be able to do this for you.


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