Last updated 23/01/2021
When you email from Cin7, the system sends the email on your behalf (i.e., the "From" address will be the one associated with your user account). In doing so, you may find that this causes the emails sent from Cin7 to be blocked by the email recipient's spam filters. In order to resolve this issue, some email configuration settings need to be configured in order to prevent this from happening.
To notify ISPs that Cin7 is allowed to send emails on your behalf, add the TXT record below to the specific DNS Records of the domain you are sending from.
v=spf1 mx a ip4:188.8.131.52/32 ip4:184.108.40.206/32 ip4:220.127.116.11/32 ip4:18.104.22.168/32 include:sendgrid.net ~all
If you already have an SPF record - for example if you are using Outlook you may have "v=spf1 include:spf.protection.outlook.com ~all"
In this case you will need to add our addresses before the "include" statement. Note that you can only have one SPF record per domain so you will need to edit the existing one.
v=spf1 mx a ip4:22.214.171.124/32 ip4:126.96.36.199/32 ip4:188.8.131.52/32 ip4:184.108.40.206/32 include:sendgrid.net include:spf.protection.outlook.com ~all
If you need assistance your domain provider should be able to do this for you.
Twilio's SendGrid is a third-party solution that's used by Cin7 to send emails.
We really appreciate your feedback.