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Creating New Users

Last updated 16/09/2020

Each user of Cin7 must have their own user account - this article explains how to create a user and what permissions to grant them.

Creating New Users

To create a new user:

  1. Log in as an administrator.
  2. Click on your account name in the top right-hand corner and then click Users.
  3. Click Create User.
  4. Fill out the user particulars and click Create. Only first name, last name, job title and email are compulsory.

Please note, users will receive an email when they are created that will ask them to create a password.

Once the user has been created, you can change the General Permissions, and depending on the role, configure the Module Permissions for the user. There is an explanation of the contents of each tab below.

Removing Users

It is currently not possible to delete users in Cin7, this ensures data integrity for reporting and audit logs. It is possible however to set them to a "Disabled" status.

To disable a user:

  1. Log in as an administrator.
  2. Click on your account name in the top right-hand corner and then click Users.
  3. Click Select next to the user you want to disable.
  4. Set the status dropdown to Disabled.
  5. Click Save at the bottom of the screen.


User Particulars

License Type

Select 'POS' for users that only need access to the Point of Sale.

Allowed IP Addresses

To restrict your users' access to this Cin7 account to certain locations, enter the IP addresses here, separated by commas.

Staff POS Access Number

To log in to the POS with a convenient number instead of an email address/password combination, enter a string of numbers here.

Two factor Authentication

To activate two factor authentication for the user. To find out more, please see Two Factor Authentication help article.


If you have already predefined a role, you can select the role here. This will predefine the module settings and dashboard views for this user. To find out more, please see Creating Roles.

If you set the role to 'custom', you can define module permissions for this specific user, explained in the next section.

General Permissions

There are a number of areas where permissions can be set for each user. This is useful if you do not wish your users to see sales in other branches, different price tiers or product costs.

Default Branch

Set a default branch if you wish applications like the POS to always load the specified branch first. If set to blank, the branch will typically be the last branch that was set by the user.


If you'd like your user to view all the branches, set 'Full Access'.

To limit the access, set 'Limited Access'. This will enable you to select an option against each branch. See the table below for an explanation of each option:

Dropdown Option Explanation
No Access The user will not be able to see the branch, including stock levels or related transactions
View Stock The user will be able to see stock holdings for all branches, but cannot edit transactions. Please note that users must have at least one branch assigned to 'Edit Transactions' (see below) for this to work.
Edit Transactions The user has full access to this particular branch.

Price Tiers

Like branches, each individual price tier can be switched on or off for each user. To do this, select 'Limited Access', and then choose 'Access' against the price tiers you wish to give the user permission to see.

Module Permissions

Finally, you can also specify which modules you wish the user to see. There are some suggested presets, such as 'Manager' or 'Standard', which will populate the dropdowns for you - but you can customize these yourself too.

As before, choosing No Access will not give the user access to that module.

If you do grant access, you can choose between Manager, Standard and Read Only access. There are only small differences between each, and they are outlined in the table below.

  Manager Standard Read Only
Sales, Purchases, Production Jobs, Adjustments, Transfers
Edit Transactions Yes Yes No
Enter an Invoice Date for Transactions Yes Yes No
View COGS in Admin Screen Yes No No
Transaction Locking
Update a transaction after two days Yes No No
Update a transaction after 16 days No No No
View Products Yes N/A Yes
View Costs Yes N/A No
Edit a product Yes N/A No
View reports Yes Yes N/A
View hidden reports Yes No N/A

*Unless otherwise specified under Price Tier permissions.


Is it possible to have multiple users log in under one account?

No it is not possible to have concurrent users across multiple devices. If a user attempts to log into another device whilst they are still logged in elsewhere, they will be prompted to log out of the first device.

How am I billed for users?

For more information please see our Your Billing Information page