Premium Support
Last updated 01/02/2021
The CRM, or Customer Relationship Management, module is a repository for all your customers, suppliers and branches.
For information on how to create a contact, and an explanation of the fields, see the Creating Customers and Suppliers Help article.
To import contacts in bulk, see the CRM Template and Importing Contacts Help articles for additional information.
1. Filters | |
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Keyword | Search by company name, first or last name, phone number or email address. |
Created | Set a start and end date to filter contacts by when they were created. |
Last Modified | Set a start and end date to filter contacts based on when they were last modified. |
Callback | Set a start and end date to filter contacts based on a callback date. |
2. Additional Filters | |
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Custom Filters | Filter active or inactive customers. Also filter those contacts that received errors when importing into your Accounting Software. |
Search Notes | Filter contacts based on what was entered into the "Notes" field of a contact. |
Contact Type | Filter on customers, suppliers, or branches. |
Customer Group | Filter based on customer group, allocated under the "Classification" section of the CRM. |
3. Stage Filters | |
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Stages | Cin7 gives you the option to filter contacts based on a "Stage". See the CRM Stages Help article for additional information. |
4. Actions | |
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Export Contacts | Exports the list page into a .csv file. |
Merge Contacts | If two contacts are ticked, this function merges the two contacts. |
Import Contacts | This wizard takes you through the import process; see the Importing Contacts Help article for additional information |
Bulk Update contacts |
Update contacts in bulk using a .csv file. |
5. Columns | |
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ID | Cin7's unique ID for each contact. This cannot be modified |
Status | Either "Active" or "Inactive". |
Type | "Customer", "Supplier", or "Branch". |
Price Tier | The price or cost column that has been assigned to the contact. |
Company | The contact's company name. |
Name | The first name and last name of a contact. |
Phone | The phone number of the contact. |
The email address of the contact. | |
QBO/Xero | Shows if the contact has been imported into your Accounting Software. |
Notes | Displays the "Quick Notes" field. Hovering over the speech bubble will display the full notes. |
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