Last updated 12/05/2022
Freight fees can be set up in Cin7 to provide a number of options for adding a freight charge to your customers automatically.
Freight in Cin7 works as follows:
Needless to say, because you can build a number of variables into the freight calculations, the system is very flexible. However, this does mean that it may seem complex on first read through. If you have any questions feel free to contact the support team.
First set up the Freight Zones you require. Freight will be calculated at a zone level.
To create or edit freight zones:
To provide an example, I ship my products to Australia, New Zealand, North America, and the UK. I have set up my Freight Zones like so:
Note that North America contains more than one country, so each country is entered into the Countries field separated by a comma:
This means the customer will see the following upon checkout:
Countries appear in the checkout list according to:
If you want the entire list to appear in alphabetical order, set the sort order the same for each zone.
Once you have set up your zones, you need to apply some freight fees to each zone using Freight Options.
When you create a freight option, you will apply it to a freight zone. You can have more than one freight option per zone.
The cost of freight is added to the Array 1 field. There are several ways to set this up:
Flat Fee Per Order
You can charge the same fee for every order. You need to add the weight, a comma and space, and then the dollar amount you charge. For example,
Customers that use other currency symbols must still use the dollar symbol.
You can charge based on weights using a tiered system. Add the weight, a comma and space, and then the dollar amount you charge. Then, repeat this on a new line for every freight tier. For example,
0,$20 1,$25 2,$30 5,$40 10,$50 15,TBC
In the above example, orders with total weight less than 1kg will be charged $20, between 1kg and 2kg $25 and so forth. The final value will mean that the freight charge will be 'To Be Confirmed' for orders over 15kgs.
To continue with the original example, I offer both First and Economy class delivery to all countries, but as some countries are further away, I want to make sure that those countries have greater costs.
In this example, there are two options for each zone:
Which means the customer sees the following:
In order for the tiered freight method mentioned above to work correctly, you must apply a weight to each product.
The weight fields do not appear in the product page by default. To add the additional fields required:
Currently freight calculations in the B2B do not support Option Weight.
For situations where you would prefer to quote for freight after an order has been placed, then you would set up a single freight option and apply it to each freight zone.
We recommend only using this option when you are using the On Account payment method - otherwise your customers will pay for the order and you will have to invoice them separately for freight.