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Premium Support

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Contact Support
  • Point of Sale
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Sales
  • Making a Sale
  • Parking a Sale
  • Cancelling a Sale
  • Adding a Customer to a Sale
  • Adding Comments to a Sale
  • Selling a Fashion Product
  • Selling a Product with Batch Numbers
  • Selling a Product with Serial Numbers
  • Selling a Product with Alternative UOM
  • Applying Discounts
Returns
  • Returning Products with a Receipt
  • Returning Products without a Receipt
  • Returning and Exchanging Products
  • Viewing a list of returns
  • Returning Faulty Products or Returning without a Product
  • Issuing and Redeeming Store Credits
Laybys
  • Creating a Layby
  • Adding Payments or Completing Laybys
  • Searching Laybys and Viewing Remaining Balances
  • Cancelling or Voiding a Layby
Setup and Settings
  • POS Settings
  • Setting up the POS
  • Allocating POS Numbers
  • Setting up Gift Vouchers
  • Importing Gift Vouchers and Store Credits
  • Adding POS Tabs
  • Using Multiple Tax Rates in the POS (US only)
  • Setting Up Loyalty Rewards
  • Setting Up POS Payments
  • Accounting for Gift Vouchers - Xero
General Usage
  • Logging in to the POS
  • Switching between Users in the POS
  • Syncing Settings
  • Completing a POS Transaction without Stock
  • Printing a Label
  • Deleting an Offline or a Parked Sale
  • Printing a Gift Receipt
  • Opening the Cash Drawer / Making a No Sale
  • View a Customer's Activity Report
  • Cash Out
Quotes, Transfers and Purchases
  • Quotes in the POS
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  • Purchases in the POS
Receipt Printers, Cash Drawers and Scanners
  • Epson TM-m30
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Card Machines and Payment Gateways
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CRM
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Products
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Purchases
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  • Emailing
  • Settings and Reference
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Sales
  • Basics
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  • Emailing and Bulk Actions
  • Cost of Goods Sold
  • Advanced Features
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Stock
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  • General
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Credits
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  • Return and Exchange
Branches & Locations
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Quotes
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Insights
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Label Printing
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Administration
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B2B Online Stores
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Warehouse Management
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  • Using the Warehouse Management app
Pick 'n' Pack
  • Setup and Settings
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Legacy Online B2B
  • General
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Production
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Payment Portal
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Automation Bots
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Accounting
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Ecommerce
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Marketplaces
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Shipping
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Sales and Marketing
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Retailers and Suppliers
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3PL
  • 3PL
Setting up Branch-based Routing for Ecommerce and Marketplaces
The EDI/3PL Portal
  • Cin7 Help
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QuickBooks Enterprise

General
  • QuickBooks Enterprise Overview
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Setup
  • Connecting QuickBooks Enterprise to Cin7
  • Setting up Alternative GL Accounts for QuickBooks Enterprise
  • Importing Deposits to QuickBooks Enterprise
  • Assigning Alternative GL Accounts for QuickBooks Enterprise
Using Quickbooks Desktop
  • Importing Sales Orders into QuickBooks Enterprise
  • Importing Contacts into QuickBooks Enterprise
  • Importing Adjustments into QuickBooks Enterprise
  • Importing Purchase Orders into QuickBooks Enterprise
  • Handling U.S. Ecommerce Tax in QuickBooks Enterprise
  • Importing Supplier Credit Notes into QuickBooks Enterprise
  • Assigning Alternative Tax Rates for QuickBooks Enterprise
  • Importing Customer Credit Notes into QuickBooks Enterprise
  • Importing Cost of Goods Sold to QuickBooks Enterprise
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