• Contents

Updating Status of Magento Orders

Last updated 12/02/2021

How to update the order status in Magento when Orders have been dispatched in Cin7.

Updating Order Status

When an order has been fully dispatched in Cin7 (i.e., a Fully Dispatched Date has been entered), it is possible to update this status back to Magento.

Note that the order in Magento must be set to Processing before Cin7 can complete it. If the order is Pending, Magento will not recognize it as paid and will therefore not complete it.

To do this:

  1. From the left navigation, select Integrations then Magento.
  2. From the menu, select Update Cin7 Order Status To Magento.

Orders in Magento will now appear as "Completed".