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Updating Status of Magento 2 Orders

Last updated 19/10/2017

When Orders have been dispatched in Cin7, the order status can be updated back to Magento 2. This article explains how.
Note this action is only available on Magento Version 2.1.2 or later. If you are on a version prior to this you will need to upgrade.

Updating Order Status

When an order has been fully dispatched in Cin7 (i.e. a Fully Dispatched Date has been entered) it is possible to update this status back to Magento 2.

To do this:

  1. From the left navigation, select Integrations, then click Magento V2.
  2. From the menu, click Update Cin7 Order Status To Magento V2.

Orders in Magento 2 will now appear as 'Completed'. This will also send customer notification emails where appropriate. This can be switched off in the Magento module setting for Notify Customer on Fulfillment.