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Downloading Refunds from WooCommerce

Last updated 25/02/2021

How to download Refunds from WooCommerce into Cin7.


Refunds in WooCommerce can be downloaded into Cin7 as Credit Notes.

Setting up Refund Download

By default, downloading credit notes is turned off. To set up this feature:

  1. While logged in as an Administrator, from the left navigation, select Integrations then WooCommerce.
  2. Select Settings, top right.
  3. Make sure the Orders section is checked (it may already be checked).
  4. From the Orders menu, check two things:
    • Check Refunded from the Order Status menu.
    • Check Credit Notes.
  5. At the bottom of the page, select Save Settings.

Downloading Credit Notes

Refunds are downloaded at the same time as downloading orders. If there is a refund against an order in WooCommerce it will create a Credit Note in Cin7.

If the credit is marked as "restocked" in WooCommerce, it will download an open Credit Note in Cin7 so you can receive the stock at a later date; otherwise, it will download a completed Credit Note.

After performing a refund in WooCommerce, you need to select Update under Order actions so that the order gets modified and can be picked up by Cin7.


Will this sync my store credits to Cin7?

Syncing store credits between Cin7 and WooCommerce is not currently supported.