Last updated 25/02/2021
If you have products in both WooCommerce and Cin7, and no products need to be imported to either system, you'll simply need to match products to each other. The matching process allows Cin7 to update information like stock levels and pricing from Cin7 to WooCommerce.
Matching is not necessary for downloading orders.
The matching process is really easy. Products will be loaded from WooCommerce and matches will be made to products in Cin7 based on the code/SKU.
Once products are matched, you will also need to add the WooCommerce channel to a product; see detailed instructions below.
Each product has a Channel option that flags products to be updated to WooCommerce.
Products that have been downloaded from WooCommerce to Cin7 will automatically have their Channel option checked.
For stock and pricing to be updated to WooCommerce, you will need to select the channel WooCommerce in the products page.
First, make sure the Channel field exists in the products module:
Next update a product or products:
Checking the channel field in the product allows you to update the stock levels and pricing for this product.
Bulk Updating Channels
Products can also be updated in bulk using the Import and Update products process. Multiple channels can be added when updating by separating each channel by a comma in the Channels field. It is critical to ensure the name of the channel matches exactly.
If you are unsure how you have matched products or you have matched a product to another product incorrectly you can view product matchings and delete matching as appropriate.
Deleting matchings does not affect products in either system, and you can rematch by following the process above if necessary.
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