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Data Protection Policy for Amazon Orders

Last updated 04/11/2019

This document explains how Amazon's Data Protection Policy affects our retention of Amazon orders.


As a third-party Amazon developer, Cin7 must comply with Amazon's Data Protection Policy that specifies how we retain Personally Identifiable Information (PII). In the context of Cin7, PII includes the following data:

  • Contact First Name
  • Last Name
  • Delivery/Billing Address Line 1
  • Delivery/Billing Address Line 2
  • Email address
  • Phone number

Amazon's Data Protection Policy requires that PII is only kept for the purposes of fulfilling an order, and that any PII after 30 days of fulfillment is deleted.

Amazon Sellers are bound by similar policies in the Seller Central Selling Policies and Seller Code of Conduct.

What does this mean for my data in Cin7?

Cin7 will implement two changes:

  • No CRM record will be created for Amazon orders. Instead, orders will be assigned to a generic CRM record, or a record of your choosing.
  • When an Amazon order has been fully dispatched, and 30 days have passed after the date of dispatch, Cin7 will remove PII in the order details, and replace with "[Redacted]"

For existing customers, Cin7 will modify retrospectively any orders that contain PII.

What will this look like?

When an order is first downloaded, it is assigned to a generic CRM record. This can be modified to another generic customer record in the Amazon module settings if necessary.

  1. Whilst logged in as an Administrator click the settings icon, bottom left.
  2. Under integrations panel, click the Amazon integration.
  3. Click on Settings.
  4. Under Customers, change Create or Assign Customers to Orders to 'Assign to selected Customer' and then choose a customer underneath.
    Assigning orders to selected customer

All Amazon orders will be assigned to this contact.

PII will still appear in the order details however, so that you can fulfil this order. Once you have marked this order as dispatched, and 30 days have passed, a process will run to erase the PII from the order, which will appear like this:

Amazon Order with Redacted Data

We will check daily for any orders that have PII and remove it.

When will this take effect?

Any customer that is signed up to our service prior to 4th September will see these changes take place as of 4th November 2019.

Any customer that signs up to Cin7's service after 4th September 2019 will have any Amazon PII deleted by default 30 days after order fulfillment.