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Downloading Orders from Amazon Seller

Last updated 16/07/2020

This article outlines how to download orders from Amazon Seller into Cin7.


Orders in Amazon Seller can be downloaded into Cin7. You can refine what orders the integration downloads in the settings.

Products in downloaded orders will be matched to products in Cin7 using their SKU.

If you download an order containing a product with a SKU that cannot be matched to a Cin7 product code/SKU - perhaps because it is incorrect or it does not exist - the line item will still appear in the order, but the stock for this item will not be diminished.

It is therefore very important that your Product Codes/SKUs match Amazon Seller SKUs exactly.

Downloading Orders

To download orders:

  1. From the left navigation, select Integrations, then click on your Amazon Seller module.
  2. From the dashboard, on the Order Activity tile, click Download Orders

Cin7 will download all orders from Amazon Seller based on the criteria set up in the settings.

The orders will now appear in the Sales Orders module.

When orders get cancelled on Amazon Seller before downloading into Cin7, those cancelled orders will be not be downloaded in Cin7.
When orders get cancelled on Amazon Seller after downloading into Cin7, those orders will be automatically voided in Cin7.
If you are using Amazon FBA to fulfill Amazon Seller orders, kindly note that currently Cin7 downloads only shipped FBA orders into the respective branch.


How do Alternative Tax Rates work with Cin7 and Amazon Seller?

When downloading orders, the tax rate name from Amazon Seller matches to the name of an Alternative Tax Rate setup in Cin7.

Therefore if you have multiple tax rates in Amazon Seller, make sure to set up the equivalent rates, using the exact same name within Cin7.

If the names do not match, Cin7 will assume it is the default tax rate for your account.