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eBay Settings

Last updated 11/02/2021

How to configure your eBay integration with Cin7's extensive settings.

Finding the Settings


The integration with eBay can be configured to suit your business from the Settings page.

To locate the settings:

  1. While logged in as an Administrator, from the left navigation select Integrations and then your eBay module.
  2. From the top right of the page, select Settings.

Product Settings


Selecting the Products checkbox will enable Products to be downloaded from eBay.

eBay products are mapped to Cin7 products using the Variant SKU. If no matching SKU can be found in Cin7 then the product will be imported, See the Downloading eBay Products to Cin7 Help article for additional information.

Last Updated

Use this date filter to define which products to download. Products created before the date set here will not be downloaded.

Stock Settings


Selecting the Stock checkbox will enable stock to be updated from Cin7 to eBay.

Last Updated

When updating stock, only stock that has changed after this date will be updated. It is recommended to this field alone at all times unless directed to modify by Cin7 Support.

Auto Sync Stock

Selecting this checkbox will sync stock levels when ever you visit the admin screen of a module and whenever you download an order. It is recommend to only select this checkbox if you are confident your stock levels are accurate.

Get Stock Levels From

When updating stock levels, you can choose to only update stock levels from a particular branch.

Stock Levels To Update To eBay

When updating stock levels, you can choose how to calculate the stock number to update.

Stock available Stock on hand minus open orders (i.e., stock you can dispatch without disappointing other customers).
Stock on Hand The stock you have physically available, regardless of outstanding orders.
SOH Less Open Orders within 7 days of ETD You may choose this if you can replenish stock within a week. The ETD must be entered for all outstanding orders for this to be accurate.
SOH Less Open Orders within 30 days of ETD You may choose this if you can replenish stock within a month. The ETD must be entered for all outstanding orders for this to be accurate.


Subtract Buffer Stock From Stock Levels

Add in buffer stock levels to ensure you never oversell.

Orders Settings


Selecting the Orders checkbox will enable orders to be downloaded from eBay to Cin7.

What Orders to Download

Last Updated

When downloading orders, only orders that have been updated after this date and time will be downloaded. After orders are downloaded successfully, these fields will be changed automatically to the current date and time.

Auto Update Orders Status

Check this option if you would like orders status in eBay to be updated automatically when a admin page of a transaction is visited.

If you have any auto-responses in eBay upon the change of status of orders, these may be triggered when updating orders.

Auto Download Orders

Turn on the automatic download schedule:

Orders are checked at first every 5 minutes. If no orders are pulled down, the system checks again in 10 minutes.  If no orders are once again found, the system checks again in 20 minutes, and so on, until the maximum amount of wait time of every 2 hours is reached. Once an order is downloaded, the process resets to the beginning and the system checks again for new orders every 5 minutes until an order is found, or the wait time is extended if not.

Select from the dropdown when the schedule should start each day.

Set Default Stage to

Choose the Cin7 stage orders should be created under. If set to blank, no stage will be applied. This is useful if you want to filter your eBay orders by stage.

Inventory

Auto Dispatch Orders

Cin7 can attempt to dispatch orders automatically upon download. This option is useful if you prefer to dispatch from the Shopify module, and simply download orders for stock purposes only. This is not possible for those orders that have batch or serial numbers, or in cases when there is not enough stock.

Automatically Load BOMs for Kits

If you have a bill of materials (BOM) assigned to your finished products, you can select the BOM to be expanded automatically when you download orders. This requires the finished product to have its Order Type set to "Kit" in the product details.

Branches

Set Default Branch to

Set the branch for all new eBay orders to be downloaded into. The branch can be changed manually in a Sales Order before it is dispatched.

Route Branch by Country and Stock

Branches can be routed based on country, state, shipping options, and stock. See the Branch Based Routing Help article for additional information.

Customers

How To Create Or Assign A Customer From An Order

This option controls how customer records should be handled when orders are downloaded. The options allow you to match to existing contacts based on email address or ID.

You can also download all orders to one predefined contact, regardless of the customer's details in the original order. This may be useful if you do not wish your CRM to be filled by online customers.

If Customer ID or email exists update customer or else insert new customer.
If Customer ID or email exists do not update or else insert new customer.
If Customer ID exists do not update else assign to selected customer.
If email exists, update customer else insert new customer.
If email exists, update customer else assign to selected customer.
Assign to selected customer.

Assign To CRM Customer Group (Optional)

This option will assign new customer contacts in the CRM to a particular reporting group. Options are populated by the Customer Groups, which can be added in the Settings page.

Customer Payment Terms

When new customers are created, you can automatically assign the customer a specific Payment Term by selecting one from the drop-down list.

Customer Price Column

When new customers are created, you can automatically assign the customer a specific price column by selecting one from the drop-down list.

Customer GL Account (Optional)

Choose an Alternative General Ledger account to apply to customers that are imported into Cin7 through eBay orders. This will apply the Alternative GL Account at the customer level.

Accounts

Invoice Options

Each order is downloaded to Cin7 individually. However, when importing orders to your Accounting Software, you may not wish to import each order. This option allows you to batch invoices for accounting purposes.

Allow batch invoices This will leave the invoice date blank and an invoice number will not be generated until you fill it in manually or process a batch of payments.
Import Invoices Individually This will add an invoice date and generate an invoice number for all new eBay orders.

Order Payment Terms

When downloading orders you can choose from the following the payment terms assigned to the order:

  • Use the contact's assigned payment terms (this assumes the contact already exists).
  • Use the contacts assigned payment terms, but if the contact doesn't exist, use a specified value.
  • Always use a specified value.

Order Price Column

When downloading orders you can choose from the following the Price Column assigned to the order:

  • Use the contact's assigned Price Column (this assumes the contact already exists).
  • Use the contacts assigned Price Column, but if the contact doesn't exist, use a specified value.
  • Always use a specified value.

Order GL Account (Optional)

Choose an Alternative General Ledger account to apply to eBay orders. This will apply the Alternative GL Account at the order level.

Additional Settings

Maximum Stock Level

Use this setting to set a maximum stock limit for eBay, recommended if you feel you may breach eBay's stock limits.

You can choose between 10, 25, 50 and 100.

Order Prefix

If you wish your order numbers to be prefixed with a value, enter it into this field.

End listing when stock reaches zero

When set to "Yes", Cin7 will end all listings when the stock in Cin7 reaches 0. This is the default for this field.

When set to "No", products with 0 stock quantity in Cin7 will be updated to 0 stock in eBay. The listing will not end, but the product will be hidden until a positive stock quantity gets updated.

The "Out-of-Stock" option in eBay must be enabled to be able to send 0 stock quantity. If the option is not enabled in eBay and you update stock for a product with 0 quantity, an error response will be received and the product will move to the stock errors list.

To find the "Out-of-Stock" option in eBay, navigate to My eBay | My Account | Site Preferences | Selling Preferences and select the "Use the out of stock option" checkbox.