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Downloading Orders from eBay

Last updated 20/03/2019

This article outlines how to download orders from eBay into Cin7.


Orders in eBay can be downloaded into Cin7. You can refine what orders the integration downloads in the settings.

Products in downloaded orders will be matched to products in Cin7 using their SKU.

If you download an order containing a product with a SKU that cannot be matched to a Cin7 product code/SKU - perhaps because it is incorrect or it does not exist - the line item will still appear in the order, but the stock for this item will not be diminished.

It is therefore very important that your Product Codes/SKUs match eBay SKUs exactly.

Downloading Orders

To download orders:

  1. From the left navigation, select Integrations, then click on your eBay module.
  2. From the dashboard, on the Order Status tile, click Download Orders.

Cin7 will download all Completed orders from eBay.

The orders will now appear in the Sales Orders module.