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Downloading Orders from Etsy

Last updated 13/01/2019

This article outlines how to download orders from Etsy into Cin7.


Orders in Etsy can be downloaded into Cin7. You can refine what orders the integration downloads in the settings.

Products in downloaded orders will be matched to products in Cin7 using their SKU.

If you download an order containing a product with a SKU that cannot be matched to a Cin7 product code/SKU - perhaps because it is incorrect or it does not exist - the line item will still appear in the order, but the stock for this item will not be diminished.

It is therefore very important that your Product Codes/SKUs match Etsy SKUs exactly.

Downloading Orders

To download orders:

  1. From the left navigation, select Integrations, then click on your Etsy module.
  2. From the dashboard, on the Order Status tile, click Download Orders.

Cin7 will download all orders from Etsy based on the criteria set up in the settings.

The orders will now appear in the Sales Orders module.

Downloaded Fields

Etsy Field Cin7 Field Notes
Order Details
Receipt ID Reference  
Created Date Created Date  
Buyer Email Email  
Message From Buyer Comments  
Message From Seller Internal Comments  
Order Currency Currency  
Order Discount Discount  
Order Shipping Cost Freight  
Order Total Total  
Payment Method Payment Method  
Billing and Shipping Details
Buyer First Name First Name  
Buyer Last Name Last Name  
Address Line 1 Street Address  
Address Line 2 Suburb  
City City  
State State  
Zip Post Code  
Country Country  
Line Item Details
Item Sku Code If there is no Sku then the item ID will be used
Item Title Name  
Item Unit Price Price