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Updating the Status of Etsy Orders

Last updated 06/09/2017

When Orders have been dispatched in Cin7, the order status can be updated back to Etsy. This article explains how.

Updating Status


When an order has been fully dispatched in Cin7 (i.e. a fully dispatched date has been entered) it is possible to update this status back to Etsy.

To do this:

  1. From the left navigation, select Integrations, then click Etsy.
  2. From the menu, click Update Cin7 Order Status To Etsy.
    Orders in Etsy will now appear as 'Completed'.

Cin7 will update two other fields when updating the order status:

  • Etsy's Tracking Code field will be populated with Cin7's Tracking Code.
  • Etsy's Carrier Name field will be populated with Cin7's Freight Description.

Updating the order status will send the buyer a shipping notification email. If the Freight Description (and therefore the Carrier Name field in Etsy) matches an approved Etsy Carrier, then it will include a tracking link for the carrier service.

If the Freight Description (and therefore the Carrier Name field in Etsy) matches an approved Etsy Carrier, then the email will include a tracking link for the carrier service.