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Downloading Credit Notes from Zalora

Last updated 10/07/2018

This article outlines how to download credit notes from Zalora into Cin7.


Credits or refunds in Zalora can be downloaded into Cin7 as Credit Notes.

Setting up Download Credit Notes

By default, downloading credit notes is turned off. To set up this feature:

  1. Whilst logged in as an Administrator, from the left navigation, select Integrations, then Zalora.
  2. Click Settings, top right.
  3. Make sure the Orders section is checked (it may already be checked).
  4. From within the Orders menu check Create Credit Notes From Refunds and Returns.
  5. At the bottom of the page click Save Settings.

Downloading Credit Notes

To download Credit Notes:

  1. From the left navigation, select Integrations, then click on your Zalora module.
  2. From the dashboard, on the Order Status tile, click Download Orders.

Cin7 will download all orders from Zalora based on the criteria set up in the settings. The Credit Notes will now appear in the Credit Notes module.

Downloading Credit Notes happens at the same time as downloading orders. If there is a credit or refund against an order in Zalora it will create a Credit Note in Cin7.



Will this sync my store credits to Cin7?

At this stage we do not sync store credits or vouchers between Cin7 and Zalora.