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Sending an ORDRSP/855 - With Changes

Last updated 01/02/2021

Sending an ORDRSP/855 when you cannot fulfill the order for all items.

Overview


Some EDI retailers require an order response to be to sent to purchase orders. This article explains how to send a response in the case when you are not able to fulfill the order for all items ordered within the specified delivery window.

For information about sending a response when you are able to fully accept the order, see the Sending an ORDRSP/855 - Fully Accepted Help article for additional information.

Changing an ORDRSP/855


If you cannot completely fulfill the order, you can modify the sales order to reflect what you can fulfill and send this order back to the retailer.

In the Sales Order, you can change any of the following:

  • Order quantity
  • Price (if it has been listed incorrectly)
  • Remove an item from the order by changing the qty to 0

If you would like to send an acknowledgment with a Backorder, see the Creating a Sales Back Order Help article for additional information.

Due to the way that EDI works, the following changes cannot be made:

  • Removing a line item
  • Changing the code of a product within an order

Sending an ORDRSP/855


After reviewing the order(s) and confirming acceptance, the ORDRSP/855 can be sent.

To send an ORDRSP/855:

  1. In the Sales Order module, select the order(s) for which you would like to send a ORDRSP/855.
  2. Hover over Actions and select Bulk Update.
    This will also select all orders linked by the same Customer PO Number.
  3. Under EDI Status, change the status to Send Order Acceptance Now.
  4. Select Save.

Next, you will need to export these from the module for the retailer:

  1. From the left navigation, select Integrations and then the retailer.
  2. Select Export All.

The ORDRSP/855 will now be sent to the retailer.

Order Update from Retailer


Upon sending a change response, the retailer will acknowledge the order changes and send back an update. This will update the existing orders in Cin7.

At this stage it is important to locate the Sales Order and review the changes. Ensure that your changes have been correctly represented and confirm that you can now fulfill the order. Once you have confirmed these, select Save to Admin.

To send the ORDRSP/855:

  1. From the Sales Order Admin screen, hover over Actions and select Bulk Update.
    This will also select all orders linked by the same Customer PO Number.
  2. Under EDI Status, change the status to Send Order Acceptance Now.
  3. Select Save.

Next, you will need to export these from the module for the retailer:

  1. From the left navigation, select Integrations and then the retailer.
  2. Select Export All.

The ORDRSP/855 will now be sent to the retailer.