Using the Integration

Adding ShipStation Shipping Fees to a Sales Order

Connecting to ShipStation will allow you to see shipping fees directly from the Sales Order module in Cin7.

Adding weight to the product page

In order for shipping fees to calculate correctly, you must have applied a weight to each product within the order. The weight field must first be added to the product page.

To add the weight field to the product page:

1. Whilst logged in as an Administrator, click on your username, top right, and select Settings.
2. Click on Product Settings.
3. Change the Dimensions dropdown to Yes.
   Or
   Change the Option Weight dropdown to Yes (see below).
4. Scroll to the bottom and click Save.

Within the product page for each product, there will be a number of new fields. The Weight (KG) field should be used to determine the weight for each product.

If you want to populate this field in bulk, you can use the product update feature to do this.

Adding shipping fees to a Sales Order

To add calculated shipping fees to an order, there are a few prerequisites:

• ShipStation has been connected to your Cin7 account
• Your dispatch branch has a valid postcode/ZIP code in the branch CRM page.
• Your customer has a valid postcode/ZIP code in the Sales Order.
• Each product in the order has a weight.

In order for freight fees to calculate automatically, you will also need to ask your onboarder or the support team to 'switch on fee calculations' in the Sales Order module.

To add freight fees to an order:

1. Click into the freight description field (this is the larger of the two fields).
2. Select the appropriate fee from the drop-down that appears.
   

Selecting an option will input the cost of the freight, you may wish to manually increase the fee.