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Adding ShipStation Shipping Fees to a Sales Order

Last updated 22/01/2021

Connecting to ShipStation will allow you to see shipping fees directly from the Sales Order module in Cin7.

Adding weight to the product page

In order for shipping fees to calculate correctly, you must have applied a weight to each product within the order. The weight field must first be added to the product page.

To add the weight field to the product page:

  1. While logged in as an Administrator, select your username in the top right and then select Settings.
  2. Select Product Settings.
  3. Change the Dimensions drop-down to Yes.
    Change the Option Weight drop-down to Yes (see below).
  4. Scroll to the bottom and select Save.

Within the product page for each product, there will be a number of new fields. The Weight (KG) field should be used to determine the weight for each product.

Weights in Cin7

Weights can be applied at the product level or the product option level. This means if you have a product with a number of options, where each option has a significantly different weight, you can add a weight to each option.

The weight field specifies "KG"; however, imperial measurements can be used instead. Simply change to "pounds and ounces" in the ShipStation settings.

If you want to populate this field in bulk, you can use the product update feature to do this.

Adding shipping fees to a Sales Order

To add calculated shipping fees to an order, there are a few prerequisites:

  • ShipStation has been connected to your Cin7 account
  • Your dispatch branch has a valid postcode/ZIP code in the branch CRM page.
  • Your customer has a valid postcode/ZIP code in the Sales Order.
  • Each product in the order has a weight.

In order for freight fees to calculate automatically, please contact your Cin7 Onboarding team or the Cin7 Support team to "switch on fee calculations" in the Sales Order module.

To add freight fees to an order:

  1. Select the Freight description field (this is the larger of the two fields).
  2. Select the appropriate fee from the drop-down that appears.

Selecting an option will input the cost of the freight; you may wish to manually increase the fee.

Automatic Fee Markup

Cin7 can automatically add a percentage to the calculated shipping cost; see the ShipStation Settings Help article for additional information.