Last updated 29/01/2021
If a customer no longer wishes to proceed with a layby, you can cancel the layby and credit the balance paid so far. To cancel a layby:
A credit note will be created with the value of the balance paid.
It is likely that some laybys will expire before the remaining balances are paid. In this situation, the customer forfeits the money paid.
To void a layby entirely:
The layby will be deleted.
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