Last updated 30/09/2020
There are two ways to process returns and exchanges dependent on if the exchanged product is the same or different value as the original item.
If the customer wants to return an item and exchange it for another of the same price the total will be zero. This still requires a transaction to be made, as follows:
Next, enter the product to be sold:
The total of this transaction should be zero. To complete the transaction:
This will complete the transaction, and create a return with total 0.
It may be that the customer also wants to purchase additional items at the same time as returning a product. The general rule for exchanges is always start with the returned product.
To process a transaction like this, follow the procedure above, but continue adding products into the transaction, pressing Replace each time to sell the product.
If the total of the transaction is a negative number, a Credit Note will be created. If the total of the transaction is a positive number, a Sale will be created. The system will decide this for you, provided you start off with a return.
We really appreciate your feedback.