Last updated 17/08/2017
If the customer wants to return an item and exchange it for another of the same price the total will be zero. This still requires a transaction to be made, as follows:
Next, enter the product to be sold:
The total of this transaction should be zero. To complete the transaction:
This will complete the transaction, and create a return with total 0.
It may be that the customer also wants to purchase additional items at the same time as returning a product. The general rule for exchanges is always start with the returned product.
To process a transaction like this, follow the procedure above, but continue adding products into the transaction, pressing Replace each time to sell the product.
If the total of the transaction is a negative number, a Credit Note will be created. If the total of the transaction is a positive number, a Sale will be created. The system will decide this for you, provided you start off with a return.
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