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Processing a Return with a Receipt

Last updated 17/08/2017

This article explains how to process a return if the customer has a receipt.

If a customer wants to return a product and they have their receipt, then you can look up the transaction to recall the sale to the POS.

To do this:

  1. Click on the menu icon, top left, and from the Returns section select Search Orders.
  2. Enter the Order Ref to search for an order.
    You may have to change the Status to widen the filter to include All Sales.
  3. Once you have found the Sale, click on the Ref, to review the details.
  4. If it is the correct transaction, hover over Actions, and click Return Products.
  5. Then either:
    • Enter the total number of products the customer wants to return.
      - or -
      Click Select All to return all products.
  6. Click Transfer products.

All the products to be returned will be entered into the POS. To complete the return:

  1. Check the total - it will be a negative number.
  2. Enter the customers details if you intend to give a Store Credit.
  3. Click REFUND.
  4. Choose the payment method.
  5. Click Print.

The return process is now complete.