Returns

Returning Products without a Receipt

This article explains how to process a return if the customer has a receipt.

If a customer does not have a receipt you can still create a return, but you will have to enter products manually.

To do this:

1. Click on the menu icon, top left, and from the Returns section select No Receipt.
2. Enter a product into the product grid.
3. You will see an option to either:
   • Return an item
     - or -
   • Add a replacement product.
4. In this situation, click Return to return an item.
5. You may be asked to enter a quantity - note that the quantity is a negative number.
6. Click Add.

Once all the products are entered into the transaction you can now complete the return:

1. Check the total - it will be a negative number.
2. Enter the customers details if you intend to give a Store Credit.
3. Click REFUND.
4. Choose the payment method.
5. Click Print.

The return process is now complete.