Returns

Returning Products without a Receipt

How to process a return if the customer has a receipt.

Returning Products without a Receipt

If a customer does not have a receipt, you can still create a return but you will have to enter products manually.

To do this:

1. Select the menu icon, top left, and from the Returns section select No Receipt.
2. Enter a product into the product grid.
3. You will see an option to either:
   Return an item
   - or -
   Add a replacement product.
4. In this situation, select Return an item to return an item.
5. You may be asked to enter a quantity
   Note: Enter the quantity as a negative number.
6. Select Add.

Once all the products are entered into the transaction you can now complete the return:

1. Check the total; it will be a negative number.
2. Enter the customers details if you intend to give a Store Credit.
3. Select REFUND.
4. Choose the payment method.
5. Select Print.

The return process is now complete.