Returning Products without a Receipt
How to process a return if the customer has a receipt.
Returning Products without a Receipt
If a customer does not have a receipt, you can still create a return but you will have to enter products manually.
To do this:
- Select the menu icon, top left, and from the Returns section select No Receipt.
- Enter a product into the product grid.
- You will see an option to either:
Return an item
- or -
Add a replacement product.
- In this situation, select Return an item to return an item.
- You may be asked to enter a quantity
Note: Enter the quantity as a negative number.
- Select Add.
Once all the products are entered into the transaction you can now complete the return:
- Check the total; it will be a negative number.
- Enter the customers details if you intend to give a Store Credit.
- Select REFUND.
- Choose the payment method.
- Select Print.
The return process is now complete.