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Returning Products without a Receipt

Last updated 30/09/2020

How to process a return if the customer has a receipt.

Returning Products without a Receipt

If a customer does not have a receipt you can still create a return, but you will have to enter products manually.

To do this:

    1. Click on the menu icon, top left, and from the Returns section select No Receipt.
    2. Enter a product into the product grid.
    3. You will see an option to either:
      • Return an item
        - or -
      • Add a replacement product.
    4. In this situation, click Return to return an item.
    5. You may be asked to enter a quantity - note that the quantity is a negative number.
    6. Click Add.


Once all the products are entered into the transaction you can now complete the return:

  1. Check the total; it will be a negative number.
  2. Enter the customers details if you intend to give a Store Credit.
  3. Select REFUND.
  4. Choose the payment method.
  5. Select Print.

The return process is now complete.