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Returning Products without a Receipt

Last updated 29/01/2021

How to process a return if the customer has a receipt.

Returning Products without a Receipt

If a customer does not have a receipt, you can still create a return but you will have to enter products manually.

To do this:

  1. Select the menu icon, top left, and from the Returns section select No Receipt.
  2. Enter a product into the product grid.
  3. You will see an option to either:
    Return an item
    - or -
    Add a replacement product.
  4. In this situation, select Return an item to return an item.
  5. You may be asked to enter a quantity
    Note: Enter the quantity as a negative number.
  6. Select Add.

Once all the products are entered into the transaction you can now complete the return:

  1. Check the total; it will be a negative number.
  2. Enter the customers details if you intend to give a Store Credit.
  3. Select REFUND.
  4. Choose the payment method.
  5. Select Print.

The return process is now complete.