Menu
Updates
Contact Support
Status
help.cin7.com
Videos
Questions
Updates
Blog
Status
Premium Support
NZ +64 (9) 889 7150
AU +61 (2) 8074 2988
US +1 (509) 413 0024
UK +44 (20) 3519 9886
Contact Support
Point of Sale
Core Modules
Integrations
Developer
Sales
Making a Sale
Parking a Sale
Cancelling a Sale
Adding a Customer to a Sale
Adding Comments to a Sale
Selling a Fashion Product
Selling a Product with Batch Numbers
Selling a Product with Serial Numbers
Selling a Product with Alternative UOM
Applying Discounts
Returns
Returning Products with a Receipt
Returning Products without a Receipt
Returning and Exchanging Products
Viewing a list of returns
Returning Faulty Products or Returning without a Product
Issuing and Redeeming Store Credits
Laybys
Creating a Layby
Adding Payments or Completing Laybys
Searching Laybys and Viewing Remaining Balances
Cancelling or Voiding a Layby
Setup and Settings
POS Settings
Setting up the POS
Allocating POS Numbers
Setting up Gift Vouchers
Importing Gift Vouchers and Store Credits
Adding POS Tabs
Using Multiple Tax Rates in the POS
Setting Up Loyalty Rewards
Setting Up POS Payments
Accounting for Gift Vouchers - Xero
General Usage
Logging in to the POS
Switching between Users in the POS
Syncing Settings
Completing a POS Transaction without Stock
Printing a Label
Deleting an Offline and Parked Sale
Printing a Gift Receipt
Opening the Cash Drawer / Making a No Sale
View a Customer's Activity Report
Cash Out
Quotes, Transfers and Purchases
Quotes in the POS
Branch Transfers in the POS
Purchases in the POS
Receipt Printers, Cash Drawers and Scanners
Epson TM-m30
Cash Drawers
Scanners
Card Machines and Payment Gateways
Setting up PC-EFTPOS
Setting up Windcave
Setting up Tyro
Setting up Dejavoo
Setting up Afterpay
CRM
Basics
General
Import and Export
Settings and Reference
Products
Basics
Administration
Barcodes and Labels
Importing, Exporting and Updating
Settings and Reference
Purchases
Basics
Landed Cost
Emailing
Settings and Reference
Purchase Planning
Importing and Exporting
Landed Costs Legacy
Sales
Basics
Settings and Reference
Emailing and Bulk Actions
Cost of Goods Sold
Advanced Features
Importing and Exporting
Stock
Stocktake
General
Adjustments
Credits
Credit Notes
Supplier Credit Notes
Return and Exchange
Branches & Locations
Branches
Locations
Quotes
Basics
Settings and Reference
Reports
Basics
Consignments
Customer Consignments
Supplier Consignments
Label Printing
Label Printing
Label Printers
Administration
Account Details
General Setup
General Information
Using Cin7
Pick 'n' Pack
Setup and Settings
Using the Pick 'n' Pack
B2B
General
Administration
Configuring your B2B Site
Production
Production Basics
Production Advanced
Settings & Reference
Importing and Exporting
Payment Portal
Overview
Payment Portal Best Practices
Setup and Settings
Payment Gateways
Payment Reconciliation
Consolidated Payments
Accounting
Xero Legacy
Xero
Quickbooks Online Legacy
Quickbooks Online
Quickbooks Enterprise
ecommerce
Shopify
WooCommerce
Magento 1.x
Magento 2.0
BigCommerce
Neto
Marketplaces
Amazon Seller
eBay
Etsy
The Iconic Marketplace
Walmart Marketplace
NuORDER
JOOR
Newegg
Brandscope
Zalora
Shipping
StarShipIT
ShipStation
Shiptheory
Sales and Marketing
Capsule
MailChimp
Google Drive
Salesforce
Retailers and Suppliers
EDI
The Iconic
3PL
3PL
Cin7 Help
Questions
Questions
Recent
Popular
7
Votes
Are you aware of the Shopify API update?
Shopify
API
10
Votes
How frequently are orders downloaded from external integrations?
Integrations
Shopify
Sales Order
100
Votes
Why am I receiving a 401/Oops error when trying to import transactions to Quickbooks Online?
accounting
QuickBooks
QBO
Error
Troubleshoot
1
Votes
Sell Through report average monthly sales calculation
Reports
Sales
Forecasting
Average
Avg Sales
Avg.
Sell Through
Avg. Sales Qty Based on Input Dates - Current Branch
1
Votes
Sales Forecasting report algorithm
Reports
Forecasting
Sales
1
Votes
Size Packs
Size
product
pack
packs
size
size grid
1
Votes
How do I lodge a ticket/query with Cin7 Support?
5
Votes
What can I do if I have offline orders on my POS that I can't sync?
POS
Offline Orders
11
Votes
Why am I receiving the following error 'Zero value transactions are not sent to Xero. Set the Xero Status to 'Do Not Import''
stock adjustment
Error
xero
2
Votes
How can I apply a percentage discount to a group of customers?
CRM
Sales
Promotional Matrix
2
Votes
Why am I receiving an empty response via the API for some products?
API
2
Votes
Is it possible to get the branches via the API?
API
4
Votes
How can I share products between my two companies?
Product Share
Products
Product Import
Product Export
Share
Product
1
Votes
How can I hide the date and the cloud link at the top and bottom of invoices?
Sales Order
Documents
2
Votes
How can I find draft Sales Orders through the API?
API
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
Next
100
Votes
Why am I receiving a 401/Oops error when trying to import transactions to Quickbooks Online?
accounting
QuickBooks
QBO
Error
Troubleshoot
24
Votes
What is the difference between the Historic Valuation Report and the Stock On Hand Xero Reconciliation report?
xero
QuickBooks
accounting
Stock
23
Votes
How do I clear the cache and cookies on the browser?
Administration
Sales
Purchase Order
Production
20
Votes
My inventory balance does not match Cin7's inventory balance. What do I do?
accounting
xero
19
Votes
What is the difference between Stock on Hand Xero Reconciliation Report and Historic Stock Valuation Report?
accounting
xero
14
Votes
Can I update an invoice in Xero from Cin7?
accounting
xero
11
Votes
Why am I receiving the following error 'Zero value transactions are not sent to Xero. Set the Xero Status to 'Do Not Import''
stock adjustment
Error
xero
10
Votes
How frequently are orders downloaded from external integrations?
Integrations
Shopify
Sales Order
9
Votes
What does applied stock mean?
9
Votes
What causes the discrepancy between my Stock On Hand value in Cin7 and Xero ?
xero
Stock
accounting
8
Votes
Can I import stock adjustments with $0.00 into Xero?
xero
stock adjustment
7
Votes
How do I import orders via a spreadsheet?
Sales
Purchase Order
imports
7
Votes
Why am I getting "Invoice not of valid status for modification" error when trying to import a transaction to Xero?
Xero
Import Sales Order into Xero
7
Votes
Why is the Sales Order showing as not paid in Xero but Paid in Cin7?
xero
QuickBooks
accounting
Payments
7
Votes
Why do the Sales Reports show a different COGS value to the Xero/QBO COGS Break-down report?
Need more help?
Contact Support
Topics
All
POS
CRM
Sales
Administration
Password
Product
Documents
Security
Products
Gift Vouchers
Shopify
Branch Transfer
Production
Price
Discounts
