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  • Point of Sale
  • Core Modules
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Sales
  • Making a Sale
  • Parking a Sale
  • Cancelling a Sale
  • Adding a Customer to a Sale
  • Adding Comments to a Sale
  • Selling a Fashion Product
  • Selling a Product with Batch Numbers
  • Selling a Product with Serial Numbers
  • Selling a Product with Alternative UOM
  • Applying Discounts
Returns
  • Returning Products with a Receipt
  • Returning Products without a Receipt
  • Returning and Exchanging Products
  • Viewing a list of returns
  • Returning Faulty Products or Returning without a Product
  • Issuing and Redeeming Store Credits
Laybys
  • Creating a Layby
  • Adding Payments or Completing Laybys
  • Searching Laybys and Viewing Remaining Balances
  • Cancelling or Voiding a Layby
Setup and Settings
  • POS Settings
  • Setting up the POS
  • Allocating POS Numbers
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  • Importing Gift Vouchers and Store Credits
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General Usage
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  • Setup and Settings
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Legacy Online B2B
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Setting up Branch-based Routing for Ecommerce and Marketplaces
The EDI/3PL Portal
  • Cin7 Help
  • Questions

Questions

  • Recent
  • Popular
1Votes

How do I sort my product categories alphabetically?

Products
Product Category
Sort
2Votes

Can I bulk update my product's style codes?

Bulk Updating Products
Style Code
1Votes

Why does my POS receipt not look centered?

POS
Receipts
1Votes

POS Virtual Stock

POS
2Votes

Can I change the name of our cost tiers which are in our local currency?

Cost
Cost Tier
1Votes

Why are some products not showing in the Smart Buyer even though the stock is less than 'Min Stock Level'?

1Votes

How to expand BOM in POS module?

BOMs
POS
1Votes

Why is my Average Landed Cost incorrect?

1Votes

I can't prevent a user from accessing a module?

Users
Core Modules
User Access
1Votes

How can I use the Smart Buyer to make a PO when I have stock in another branch?

Smart Buyer
Purchase Order
Sales Order
Branches
Stock
1Votes

Is it possible to add payments when importing orders?

Import Orders
Sales Order
Payments
1Votes

What is the recommended Cash Drawer for the POS?

POS
Cash Drawer
1Votes

How does the auto dispatch batches as FIFO functionality work?

Batch
FIFO
Products
1Votes

Can I add expiry dates to my products?

Batch
Expiry Dates
3Votes

Is it possible to start the Purchase Order reference numbers from a particular number?

Administration
Invoices
Purchase Orders
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100Votes

Why am I receiving a 401/Oops error when trying to import transactions to Quickbooks Online?

accounting
QuickBooks
QBO
Error
Troubleshoot
24Votes

What is the difference between the Historic Valuation Report and the Stock On Hand Xero Reconciliation report?

xero
QuickBooks
accounting
Stock
23Votes

How do I clear the cache and cookies on the browser?

Administration
Sales
Purchase Order
Production
20Votes

My inventory balance does not match Cin7's inventory balance. What do I do?

accounting
xero
19Votes

What is the difference between Stock on Hand Xero Reconciliation Report and Historic Stock Valuation Report?

accounting
xero
14Votes

Can I update an invoice in Xero from Cin7?

accounting
xero
11Votes

Why am I receiving the following error 'Zero value transactions are not sent to Xero. Set the Xero Status to 'Do Not Import''

stock adjustment
Error
xero
10Votes

How frequently are orders downloaded from external integrations?

Integrations
Shopify
Sales Order
9Votes

What does applied stock mean?

9Votes

What causes the discrepancy between my Stock On Hand value in Cin7 and Xero ?

xero
Stock
accounting
8Votes

Can I import stock adjustments with $0.00 into Xero?

xero
stock adjustment
7Votes

How do I import orders via a spreadsheet?

Sales
Purchase Order
imports
7Votes

Why am I getting "Invoice not of valid status for modification" error when trying to import a transaction to Xero?

Xero
Import Sales Order into Xero
7Votes

Why is the Sales Order showing as not paid in Xero but Paid in Cin7?

xero
QuickBooks
accounting
Payments
7Votes

Why do the Sales Reports show a different COGS value to the Xero/QBO COGS Break-down report?

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