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Point of Sale
Core Modules
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Sales
Making a Sale
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Adding a Customer to a Sale
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Selling a Product with Batch Numbers
Selling a Product with Serial Numbers
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Applying Discounts
Returns
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Returning Products without a Receipt
Returning and Exchanging Products
Viewing a list of returns
Returning Faulty Products or Returning without a Product
Issuing and Redeeming Store Credits
Laybys
Creating a Layby
Adding Payments or Completing Laybys
Searching Laybys and Viewing Remaining Balances
Cancelling or Voiding a Layby
Setup and Settings
POS Settings
Setting up the POS
Allocating POS Numbers
Setting up Gift Vouchers
Importing Gift Vouchers and Store Credits
Adding POS Tabs
Using Multiple Tax Rates in the POS (US only)
Setting Up Loyalty Rewards
Setting Up POS Payments
Accounting for Gift Vouchers - Xero
General Usage
Logging in to the POS
Switching between Users in the POS
Syncing Settings
Completing a POS Transaction without Stock
Printing a Label
Deleting an Offline or a Parked Sale
Printing a Gift Receipt
Opening the Cash Drawer / Making a No Sale
View a Customer's Activity Report
Cash Out
Quotes, Transfers and Purchases
Quotes in the POS
Branch Transfers in the POS
Purchases in the POS
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Epson TM-m30
Cash Drawers
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Setting up Afterpay
How to fix PC-EFTPOS connection issue
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Cin7 Help
Questions
Questions - POS
Recent
Popular
5
Votes
What can I do if I have offline orders on my POS that I can't sync?
POS
Offline Orders
1
Votes
Can I cancel a Layby and provide a refund instead of store credit?
POS
Layby
Returns
1
Votes
Can the default price tier for the POS be changed?
POS
1
Votes
Why is the "Cancel Layby And Convert To Store Credit" option not available for Cash Customers?
POS
LabyBy
1
Votes
What options do I have when restricting POS user access?
POS
Administration
Security
5
Votes
Why are inactive products still appearing in POS search results?
POS
1
Votes
The category discount not pulling through POS.
POS
Discounts
1
Votes
Is it possible for the promotion 'Contract price' to apply on the POS?
POS
Promotional Matrix
1
Votes
Is Cin7 compatible with SmartPay (NZ)?
POS
Pinpad
1
Votes
Split payments using Dejavoo
POS
Payments
1
Votes
What does the Unit Price in the Customer Activity Report reflect?
POS
Reports
View Product Sales History
Customer Activity Report
Contact Activity Details
1
Votes
How can I add "Cash Out" option on POS?
POS
1
Votes
Why does my POS receipt not look centered?
POS
Receipts
1
Votes
POS Virtual Stock
POS
1
Votes
How to expand BOM in POS module?
BOMs
POS
1
Votes
What is the recommended Cash Drawer for the POS?
POS
Cash Drawer
1
Votes
Can you view bins and locations in the POS?
Zones and Bins
POS
2
Votes
What is a users POS Staff Number?
POS
POS Staff Number
2
Votes
Why is my POS receipt not showing the correct contact information?
POS
Receipt
Branch
1
Votes
Can I hide "Finish Order" button from the POS screen?
POS
4
Votes
Can we add tax to store credits?
store credit
POS
Tax
1
Votes
Store credit not showing in POS V3
POS
1
Votes
Orders not showing on Cin7 through POS
POS
1
Votes
I can't login to POS but Cin7 will not provide me with the password
POS
1
Votes
Can I force users to enter password every time they change branch?
POS
1
Votes
How can I change the price to be exclusive of tax?
POS
Price
1
Votes
How can I get the total discounted amount to appear on the POS Receipt?
POS
1
Votes
Can I change POS receipt from Roll to A4?
POS
Receipt
2
Votes
Is there anyway of doing a printout of the close of day sales?
POS
Reports
1
Votes
What is the best way to print receipts via an iPad?
POS
Printing
2
Votes
How can I update the Terms and Conditions shown on POS receipts?
POS
Receipts
2
Votes
Is it possible to connect the Cin7 POS to Afterpay or Zippay?
POS
Payments
1
Votes
What is the difference between access for a POS user and a Standard user?
POS
Users
Security
1
Votes
Why can't I sell a batch product through the POS with no stock?
POS
Batch
Products
FIFO
1
Votes
How can I find the order associated with a store credit redemption?
POS
Store Credits
1
Votes
Can I delete a list of Gift Vouchers that I imported incorrectly?
POS
Gift Vouchers
imports
1
Votes
Can I use an iPad as a Point of Sale?
POS
iPad
1
Votes
How do I connect a Cash Register with a POS receipt printer?
POS
Cash Register
1
Votes
Can I edit or customize POS receipts?
POS
Receipts
1
Votes
How do I stop my POS staff from selling items not in stock ?
Stock
POS
Users
2
Votes
How can I make a product not available for sale?
Products
POS
7
Votes
How can we reconcile lump sum payments in Xero against transactions from Cin7?
POS
Xero
Accounting
Invoices
1
Votes
Can I limit a POS user to only selling from their default branch?
POS
1
Votes
How do I clear the cache and cookies on an iPad?
POS
7
Votes
How do I know which transactions are included in the batch invoice sent to Xero?
Batch invoice
Individual invoice number
POS
Reconciliation
4
Votes
My POS is telling me I have offline orders - what should I do?
POS
3
Votes
How can I trace faulty goods returned through the POS?
POS
2
Votes
How can I increase the maximum discount on the POS?
Discounts
Sales
POS
3
Votes
Sales dispatched from the POS do not have an invoice date?
POS
7
Votes
How do I know which transactions are included in the batch invoice sent to Xero?
Batch invoice
Individual invoice number
POS
Reconciliation
7
Votes
How can we reconcile lump sum payments in Xero against transactions from Cin7?
POS
Xero
Accounting
Invoices
5
Votes
Why are inactive products still appearing in POS search results?
POS
5
Votes
What can I do if I have offline orders on my POS that I can't sync?
POS
Offline Orders
4
Votes
My POS is telling me I have offline orders - what should I do?
POS
4
Votes
Can we add tax to store credits?
store credit
POS
Tax
3
Votes
Sales dispatched from the POS do not have an invoice date?
POS
3
Votes
How can I trace faulty goods returned through the POS?
POS
2
Votes
How can I increase the maximum discount on the POS?
Discounts
Sales
POS
2
Votes
How can I make a product not available for sale?
Products
POS
2
Votes
Is it possible to connect the Cin7 POS to Afterpay or Zippay?
POS
Payments
2
Votes
How can I update the Terms and Conditions shown on POS receipts?
POS
Receipts
2
Votes
Is there anyway of doing a printout of the close of day sales?
POS
Reports
2
Votes
Why is my POS receipt not showing the correct contact information?
POS
Receipt
Branch
2
Votes
What is a users POS Staff Number?
POS
POS Staff Number
1
Votes
How do I clear the cache and cookies on an iPad?
POS
1
Votes
Can I limit a POS user to only selling from their default branch?
POS
1
Votes
How do I stop my POS staff from selling items not in stock ?
Stock
POS
Users
1
Votes
Can I edit or customize POS receipts?
POS
Receipts
1
Votes
How do I connect a Cash Register with a POS receipt printer?
POS
Cash Register
1
Votes
Can I use an iPad as a Point of Sale?
POS
iPad
1
Votes
Can I delete a list of Gift Vouchers that I imported incorrectly?
POS
Gift Vouchers
imports
1
Votes
How can I find the order associated with a store credit redemption?
POS
Store Credits
1
Votes
Why can't I sell a batch product through the POS with no stock?
POS
Batch
Products
FIFO
1
Votes
What is the difference between access for a POS user and a Standard user?
POS
Users
Security
1
Votes
What is the best way to print receipts via an iPad?
POS
Printing
1
Votes
Can I change POS receipt from Roll to A4?
POS
Receipt
1
Votes
How can I get the total discounted amount to appear on the POS Receipt?
POS
1
Votes
How can I change the price to be exclusive of tax?
POS
Price
1
Votes
Can I force users to enter password every time they change branch?
POS
1
Votes
I can't login to POS but Cin7 will not provide me with the password
POS
1
Votes
Orders not showing on Cin7 through POS
POS
1
Votes
Store credit not showing in POS V3
POS
1
Votes
Can I hide "Finish Order" button from the POS screen?
POS
1
Votes
Can you view bins and locations in the POS?
Zones and Bins
POS
1
Votes
What is the recommended Cash Drawer for the POS?
POS
Cash Drawer
1
Votes
How to expand BOM in POS module?
BOMs
POS
1
Votes
POS Virtual Stock
POS
1
Votes
Why does my POS receipt not look centered?
POS
Receipts
1
Votes
How can I add "Cash Out" option on POS?
POS
1
Votes
What does the Unit Price in the Customer Activity Report reflect?
POS
Reports
View Product Sales History
Customer Activity Report
Contact Activity Details
1
Votes
Split payments using Dejavoo
POS
Payments
1
Votes
Is Cin7 compatible with SmartPay (NZ)?
POS
Pinpad
1
Votes
Is it possible for the promotion 'Contract price' to apply on the POS?
POS
Promotional Matrix
1
Votes
The category discount not pulling through POS.
POS
Discounts
1
Votes
What options do I have when restricting POS user access?
POS
Administration
Security
1
Votes
Why is the "Cancel Layby And Convert To Store Credit" option not available for Cash Customers?
POS
LabyBy
1
Votes
Can the default price tier for the POS be changed?
POS
1
Votes
Can I cancel a Layby and provide a refund instead of store credit?
POS
Layby
Returns
Need more help?
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