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Questions
Questions - Reports
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1
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Sell Through report average monthly sales calculation
Reports
Sales
Forecasting
Average
Avg Sales
Avg.
Sell Through
Avg. Sales Qty Based on Input Dates - Current Branch
1
Votes
Sales Forecasting report algorithm
Reports
Forecasting
Sales
1
Votes
Why is the cost sometimes blank in the Historic Stock Valuations Report?
Reports
Stock
Adjustments
1
Votes
What do the fields beside the product options mean?
Products
Smart Buyer
Reports
2
Votes
How can I see the top selling products in Cin7 reports?
Reports
2
Votes
How does the Stock Aging Report work?
Reports
3
Votes
How is the 'To Order' value calculated in the 'Branch replenishment from safety stock and optimum quantities' report?
Reports
3
Votes
Can I see a list of duplicate transactions?
Reports
Transactions
Refs
Duplicate
1
Votes
What does the Unit Price in the Customer Activity Report reflect?
POS
Reports
View Product Sales History
Customer Activity Report
Contact Activity Details
1
Votes
How can I add additional reports to my reports module?
Reports
5
Votes
Can I report by parent company using central billing?
CRM
Reports
2
Votes
Is there anyway of doing a printout of the close of day sales?
POS
Reports
2
Votes
I have an order without line items - why doesn't this appear in the sales reports?
Reports
2
Votes
How can I group Products by category in the Sales by Product report?
Reports
4
Votes
Where can I find an Account Receivable report in Cin7?
Reconciliation
Accounts Receivable
Accoutning
Xero
QBO
QBE
QBP
Reports
2
Votes
Is there a report available that will show me a summary of my branch transfers?
Reports
2
Votes
Does the 'Sales Forecasting by Sales Period' report show average monthly sales for each size option of a product?
Reports
2
Votes
How can I get the stock value at a certain point of time?
Reports
1
Votes
Can I find the value and age of stock in a store?
Reports
2
Votes
How can I view any Gift Vouchers that haven't been redeemed in full?
Reports
2
Votes
How can I view a list of Products with no cost associated?
Reports
1
Votes
Can I view the loyalty points associated with each customer?
Reports
2
Votes
Why do the 'Current Stock Valuation Analysis' and 'Stock On Hand and Availability' reports show different values?
Reports
2
Votes
How can I track my Layby sales?
Reports
1
Votes
How can I hide the Account Reports from standard users?
Reports
Permissions
2
Votes
How can I view the Sales made by a particular sales representative?
Reports
2
Votes
Can I view a summary of Promotional Matrix discounts for different customers?
Reports
Promotional Matrix
2
Votes
How can I view top selling products for a particular month?
Reports
2
Votes
Does Branch Replenishment By Safety and Optimum Stock Report shows data with zero SOH?
Reports
Stock
3
Votes
Why I can't search within a report more than three times in a row?
Reports
2
Votes
Why is the GP% always zero in Excel files exported from Sales Reports?
Reports
1
Votes
Why does a sales report show COGS values for an order where there were 0 COGS?
Reports
2
Votes
How do I apply filters on the Sales Forecasting By Month On Historic Sales Report or the Branch Re-ordering Report?
Reports
3
Votes
How do I use and customize reports?
Reports
2
Votes
Why does my sales report not match with another sales report?
Sales
Reports
2
Votes
Can I add a custom field to my reports?
Reports
2
Votes
How are Stock Reports calculated?
Administration
Reports
3
Votes
Is there a report where I can view all of my quotes?
Reports
2
Votes
Why is my dashboard report graph different to my sales report?
Administration
Reports
5
Votes
Can I report by parent company using central billing?
CRM
Reports
4
Votes
Where can I find an Account Receivable report in Cin7?
Reconciliation
Accounts Receivable
Accoutning
Xero
QBO
QBE
QBP
Reports
3
Votes
Is there a report where I can view all of my quotes?
Reports
3
Votes
How do I use and customize reports?
Reports
3
Votes
Why I can't search within a report more than three times in a row?
Reports
3
Votes
Can I see a list of duplicate transactions?
Reports
Transactions
Refs
Duplicate
3
Votes
How is the 'To Order' value calculated in the 'Branch replenishment from safety stock and optimum quantities' report?
Reports
2
Votes
Why is my dashboard report graph different to my sales report?
Administration
Reports
2
Votes
How are Stock Reports calculated?
Administration
Reports
2
Votes
Can I add a custom field to my reports?
Reports
2
Votes
Why does my sales report not match with another sales report?
Sales
Reports
2
Votes
How do I apply filters on the Sales Forecasting By Month On Historic Sales Report or the Branch Re-ordering Report?
Reports
2
Votes
Why is the GP% always zero in Excel files exported from Sales Reports?
Reports
2
Votes
Does Branch Replenishment By Safety and Optimum Stock Report shows data with zero SOH?
Reports
Stock
2
Votes
How can I view top selling products for a particular month?
Reports
2
Votes
Can I view a summary of Promotional Matrix discounts for different customers?
Reports
Promotional Matrix
2
Votes
How can I view the Sales made by a particular sales representative?
Reports
2
Votes
How can I track my Layby sales?
Reports
2
Votes
Why do the 'Current Stock Valuation Analysis' and 'Stock On Hand and Availability' reports show different values?
Reports
2
Votes
How can I view a list of Products with no cost associated?
Reports
2
Votes
How can I view any Gift Vouchers that haven't been redeemed in full?
Reports
2
Votes
How can I get the stock value at a certain point of time?
Reports
2
Votes
Does the 'Sales Forecasting by Sales Period' report show average monthly sales for each size option of a product?
Reports
2
Votes
Is there a report available that will show me a summary of my branch transfers?
Reports
2
Votes
How can I group Products by category in the Sales by Product report?
Reports
2
Votes
I have an order without line items - why doesn't this appear in the sales reports?
Reports
2
Votes
Is there anyway of doing a printout of the close of day sales?
POS
Reports
2
Votes
How does the Stock Aging Report work?
Reports
2
Votes
How can I see the top selling products in Cin7 reports?
Reports
1
Votes
Why does a sales report show COGS values for an order where there were 0 COGS?
Reports
1
Votes
How can I hide the Account Reports from standard users?
Reports
Permissions
1
Votes
Can I view the loyalty points associated with each customer?
Reports
1
Votes
Can I find the value and age of stock in a store?
Reports
1
Votes
How can I add additional reports to my reports module?
Reports
1
Votes
What does the Unit Price in the Customer Activity Report reflect?
POS
Reports
View Product Sales History
Customer Activity Report
Contact Activity Details
1
Votes
What do the fields beside the product options mean?
Products
Smart Buyer
Reports
1
Votes
Why is the cost sometimes blank in the Historic Stock Valuations Report?
Reports
Stock
Adjustments
1
Votes
Sales Forecasting report algorithm
Reports
Forecasting
Sales
1
Votes
Sell Through report average monthly sales calculation
Reports
Sales
Forecasting
Average
Avg Sales
Avg.
Sell Through
Avg. Sales Qty Based on Input Dates - Current Branch
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