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Cin7 Help
Questions
Questions - Shopify
Recent
Popular
7
Votes
Are you aware of the Shopify API update?
Shopify
API
10
Votes
How frequently are orders downloaded from external integrations?
Integrations
Shopify
Sales Order
1
Votes
Will unticking a channel hide my product in Shopify?
Shopify
Products
1
Votes
Can I advertise products in multiple currencies on my Shopify site?
Shopify
Currency
1
Votes
Do we need to remap everything again once we upgrade to Shopify V2
Shopify
V2 upgrade
1
Votes
Is it best to have separate Shopify modules, if you are selling products with different currencies?
Shopify
Price
1
Votes
Are there any plans to download discount per line item instead of the entire order?
Shopify
Discounts
accounting
1
Votes
Can I download orders from Shopify with accounting status 'Do not import'?
Shopify
Integrations
accounting
1
Votes
Why is my product pricing/stock level is not updating correctly in Shopify
Shopify
Integrations
product pricing
Stock
1
Votes
What are common errors when updating stock levels and what are common solutions
Shopify
Integrations
Stock
1
Votes
How does orders from Shopify handle BOM's with swappable options or products with sizes
Shopify
BOMs
1
Votes
Why am I getting a different tax rate on orders downloaded from Shopify (US customers)
Shopify
Tax
xero
1
Votes
Can I upload different product variants with the same option name to Shopify?
Shopify
Products
Product Options
1
Votes
How do I download sales from Shopify to come in as Open, not Dispatched?
Shopify
Dispatched Orders
Sales Orders
Download
3
Votes
Why does Cin7 batches make more than one invoice to be imported into Xero?
Integrations
Shopify
Apps
Batch
Batch invoice
1
Votes
Can Shopify orders be imported with a completed invoice date?
Shopify
Integrations
Individual invoice number
accounting
2
Votes
What is the difference between the Shopify and ShopifyV2 integrations?
Shopify
Integration
1
Votes
What is the process for upgrading to the new ShopifyV2 integration?
Upgrade
Shopify
1
Votes
Can we update product description from Cin7 to Shopify?
Shopify
Products
2
Votes
Is it possible to separate out the variants in Shopify to create a new product after creating them in Cin7?
Shopify
Products
0
Votes
Is it possible to use Cin7 gift vouchers on Shopify?
Shopify
Gift Vouchers
10
Votes
How frequently are orders downloaded from external integrations?
Integrations
Shopify
Sales Order
7
Votes
Are you aware of the Shopify API update?
Shopify
API
3
Votes
Why does Cin7 batches make more than one invoice to be imported into Xero?
Integrations
Shopify
Apps
Batch
Batch invoice
2
Votes
Is it possible to separate out the variants in Shopify to create a new product after creating them in Cin7?
Shopify
Products
2
Votes
What is the difference between the Shopify and ShopifyV2 integrations?
Shopify
Integration
1
Votes
Can we update product description from Cin7 to Shopify?
Shopify
Products
1
Votes
What is the process for upgrading to the new ShopifyV2 integration?
Upgrade
Shopify
1
Votes
Can Shopify orders be imported with a completed invoice date?
Shopify
Integrations
Individual invoice number
accounting
1
Votes
How do I download sales from Shopify to come in as Open, not Dispatched?
Shopify
Dispatched Orders
Sales Orders
Download
1
Votes
Can I upload different product variants with the same option name to Shopify?
Shopify
Products
Product Options
1
Votes
Why am I getting a different tax rate on orders downloaded from Shopify (US customers)
Shopify
Tax
xero
1
Votes
How does orders from Shopify handle BOM's with swappable options or products with sizes
Shopify
BOMs
1
Votes
What are common errors when updating stock levels and what are common solutions
Shopify
Integrations
Stock
1
Votes
Why is my product pricing/stock level is not updating correctly in Shopify
Shopify
Integrations
product pricing
Stock
1
Votes
Can I download orders from Shopify with accounting status 'Do not import'?
Shopify
Integrations
accounting
1
Votes
Are there any plans to download discount per line item instead of the entire order?
Shopify
Discounts
accounting
1
Votes
Is it best to have separate Shopify modules, if you are selling products with different currencies?
Shopify
Price
1
Votes
Do we need to remap everything again once we upgrade to Shopify V2
Shopify
V2 upgrade
1
Votes
Can I advertise products in multiple currencies on my Shopify site?
Shopify
Currency
1
Votes
Will unticking a channel hide my product in Shopify?
Shopify
Products
0
Votes
Is it possible to use Cin7 gift vouchers on Shopify?
Shopify
Gift Vouchers
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