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Cin7 Help
Questions
Questions - Xero
Recent
Popular
1
Votes
Can split orders have one invoice?
Split Invoices
Xero
Back order
4
Votes
How often do Sales Orders import to Xero/QBO?
Xero
QBO
QBP
3
Votes
Why is the quantity changing for some line items when the order is imported to Xero?
Xero
Decimal Places
Sales ORders
Purchase Orders
5
Votes
When will contacts appear in the 'Import and Update Contacts' link in the Xero module?
Xero
Contacts
CRM
2
Votes
Can I connect one Cin7 account to multiple Xero accounts?
Xero
Xero integration
QBO
QBP
QBE
accounting
1
Votes
Can we import Quotes to Xero?
Xero
Quotes
6
Votes
Why are the payment terms not being imported to the contact details in Xero?
Xero
Xero integration
Payment Terms
5
Votes
Why am I receiving the following Xero error 'Exception Error: The access token does not exist'?
Xero
Xero integration
2
Votes
What does the GL stand for in Alternative GL Account?
Xero
QBO
QBP
QBE
Alternative GL account
4
Votes
Where can I find an Account Receivable report in Cin7?
Reconciliation
Accounts Receivable
Accoutning
Xero
QBO
QBE
QBP
Reports
4
Votes
What are Alternative GL Accounts?
Xero
QBO
QBE
QBP
Alternative GL account
Sales Order
1
Votes
Can I use several email addresses for one contact in Cin7 and import all those email addresses into Xero?
Xero
Contact Email
4
Votes
How can I recalculate COGS after I make changes to transactions?
Xero
COGS calculate
1
Votes
Will the hidden line items be imported into Xero?
Hidden Items
Back order
Xero
4
Votes
What can I do if the exchange rate is different between two linked transactions?
Exchange rate
Xero
5
Votes
What is the Direct Purchase Cost account used for?
Direct Purchase Cost
Xero
Default accounts
Xero integration
Setup
5
Votes
Can my Purchase Order values from Cin7 be sent to different inventory (current asset) accounts?
Xero
QBO
Inventory account
perpetual method
Tracking category
Alternative GL account
7
Votes
How can we reconcile lump sum payments in Xero against transactions from Cin7?
POS
Xero
Accounting
Invoices
2
Votes
Why am I receiving the following Xero error when importing Sales Orders to Xero? 'Orders: Xml for post data was invalid, '', hexadecimal value 0x15, is an invalid character. Line 45, position 15.'
Xero
Xero integration
Error
5
Votes
Can I set up lock period in Cin7 so that people won't import transactions to Xero?
Lock period
Xero
4
Votes
What does the 'Update Balances' link do?
Xero
QuickBooks
accounting
6
Votes
I've already installed Xero on Cin7, why do I still get the error " Please configure your accounts in the settings"?
Xero
Xero integration
7
Votes
Why am I getting "Invoice not of valid status for modification" error when trying to import a transaction to Xero?
Xero
Import Sales Order into Xero
5
Votes
I want to import COGS for previous months from Cin7 to Xero, is this possible?
Xero
Update COGS for number of past months
6
Votes
Can I update the COGS for previous month if we have a lock date period in Xero?
Xero
Import COGS
6
Votes
Why am receiving the following Xero error '"Organization is not subscribed to IDR"'
Foreign currency
Xero
4
Votes
My Xero invoices have rounding correction - why does this happen?
Xero
accounting
7
Votes
Why am I getting "Invoice not of valid status for modification" error when trying to import a transaction to Xero?
Xero
Import Sales Order into Xero
7
Votes
How can we reconcile lump sum payments in Xero against transactions from Cin7?
POS
Xero
Accounting
Invoices
6
Votes
Why am receiving the following Xero error '"Organization is not subscribed to IDR"'
Foreign currency
Xero
6
Votes
Can I update the COGS for previous month if we have a lock date period in Xero?
Xero
Import COGS
6
Votes
I've already installed Xero on Cin7, why do I still get the error " Please configure your accounts in the settings"?
Xero
Xero integration
6
Votes
Why are the payment terms not being imported to the contact details in Xero?
Xero
Xero integration
Payment Terms
5
Votes
I want to import COGS for previous months from Cin7 to Xero, is this possible?
Xero
Update COGS for number of past months
5
Votes
Can I set up lock period in Cin7 so that people won't import transactions to Xero?
Lock period
Xero
5
Votes
Can my Purchase Order values from Cin7 be sent to different inventory (current asset) accounts?
Xero
QBO
Inventory account
perpetual method
Tracking category
Alternative GL account
5
Votes
What is the Direct Purchase Cost account used for?
Direct Purchase Cost
Xero
Default accounts
Xero integration
Setup
5
Votes
Why am I receiving the following Xero error 'Exception Error: The access token does not exist'?
Xero
Xero integration
5
Votes
When will contacts appear in the 'Import and Update Contacts' link in the Xero module?
Xero
Contacts
CRM
4
Votes
My Xero invoices have rounding correction - why does this happen?
Xero
accounting
4
Votes
What does the 'Update Balances' link do?
Xero
QuickBooks
accounting
4
Votes
What can I do if the exchange rate is different between two linked transactions?
Exchange rate
Xero
4
Votes
How can I recalculate COGS after I make changes to transactions?
Xero
COGS calculate
4
Votes
What are Alternative GL Accounts?
Xero
QBO
QBE
QBP
Alternative GL account
Sales Order
4
Votes
Where can I find an Account Receivable report in Cin7?
Reconciliation
Accounts Receivable
Accoutning
Xero
QBO
QBE
QBP
Reports
4
Votes
How often do Sales Orders import to Xero/QBO?
Xero
QBO
QBP
3
Votes
Why is the quantity changing for some line items when the order is imported to Xero?
Xero
Decimal Places
Sales ORders
Purchase Orders
2
Votes
Why am I receiving the following Xero error when importing Sales Orders to Xero? 'Orders: Xml for post data was invalid, '', hexadecimal value 0x15, is an invalid character. Line 45, position 15.'
Xero
Xero integration
Error
2
Votes
What does the GL stand for in Alternative GL Account?
Xero
QBO
QBP
QBE
Alternative GL account
2
Votes
Can I connect one Cin7 account to multiple Xero accounts?
Xero
Xero integration
QBO
QBP
QBE
accounting
1
Votes
Will the hidden line items be imported into Xero?
Hidden Items
Back order
Xero
1
Votes
Can I use several email addresses for one contact in Cin7 and import all those email addresses into Xero?
Xero
Contact Email
1
Votes
Can we import Quotes to Xero?
Xero
Quotes
1
Votes
Can split orders have one invoice?
Split Invoices
Xero
Back order
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