How frequently are orders downloaded from external integrations?

I want to ensure orders are downloaded as quickly as possible so I can fulfill orders as soon as they are made. How frequently are orders downloaded from external integrations like Shopify?

Answer

We will check for orders at first every 5 minutes. If no orders are pulled down, we will wait a little longer - 10 minutes - before checking again. If nothing is found, we’ll wait 20 minutes before checking again and so on. At most, we'll check every 2 hours. If an order is downloaded, we’ll wait 5 minutes all over again.

This allows us to download orders responsibly and efficiently, whilst catering to high volume sales; those that sell at large volumes will have orders downloaded every 5 minutes during peak times.

8/7/2019 - Daniel