Why am I receiving this error message "'Oops’ error while importing Adjustments Journal to Xero"?

Why am I receiving this error message "'Oops’ error while importing Adjustments Journal to Xero"?

Answer

You are receiving this error due to Special Characters’ entered into the Adjustment Reasons field. Examples for special characters © ™ ®

Please remove the ‘Special Characters’ from the Adjustment Reason field, to do this;

  • Open the Adjustment Transaction in Cin7

  • Remove the Special Characters from the Adjustment Reason Field

  • Save the transaction

  • You will be able to import the Adjustments Journal to Xero

5/26/2020 - Mara