With Cin7 Connect, you can get help from our Support team, without having to deal with endless emails. Use Cin7 Connect to create tickets, track ticket status, schedule support calls, and start a live chat. And more. With Cin7 Connect you can join discussions with other Cin7 users and our Product team about specific products and topics. You can also access training videos and help articles. Cin7 Connect is available to all customers.
Just click your name, select “Cin7 Connect” from the dropdown menu, and you’re in.
Connect makes it easy to create a ticket and view the status of any tickets you’ve already submitted through Cin7 Connect. For each ticket you raise, you can include a description of your issue, upload screenshots or other files, and add email addresses for anyone else on your team who needs to know about this issue. Once created, you can track the status of your ticket in the Case History tab.
You can also set up a support call with us at a time that suits you, and even start a live chat when agents are available. If chat reads “Chat Unavailable”, it’s either outside current hours (8:30 am to 5 pm, Monday-Friday, NZT), or our agents are helping other customers. The live chat is a new service that we’re improving rapidly, so watch this space.
Our Users Groups are like community centers with a specific focus on a topic, feature, or both. They bring together Cin7 users and Cin7 Product Owners for discussions on using our Accounting integrations, B2B Online Stores, and Warehouse Management. In each group, you'll find links to related help articles, videos, and curricula in Cin7 Academy.
Watch this video for an overview of the Cin7 Connect.