Last updated 31/03/2020
You are able to delete a product completely if the product does not have any transaction history. i.e it has never been purchased, sold, or had an adjustment created against it.
To delete a product:
If the product you are wanting to delete does have a transaction record then in order to preserve data integrity, it will not be possible to delete the record of this product. However it is possible to switch the Display status of the product to inactive.
To do this:
By default an Inactive product will not show in your product list page and will not be searchable from the transaction pages.
Although it is not possible to delete multiple products in one go, it is possible to change products to inactive in Bulk.
First, export a list of products:
You may wish to only update the products to which you are making changes - this limits the likelihood of accidentally updating the wrong products.
In some situations we can bulk delete all, or a group of your products, though a fee may apply - please contact the support team.
If you are currently onboarding and want to restart we can scrub the system down for you. Just ask your onboarder.
Well done! In extreme circumstances we can restore your database for a fee.
We really appreciate your feedback.