Last updated 01/07/2018
If a product has no stock or has never been purchased or sold, you can delete the product completely. To do this:
If a product has been sold it is not possible to delete it completely, to preserve data integrity. However, you can make this product inactive; it will not usually appear on your product list.
To do this:
Although it is not possible to delete multiple products in one go, it is possible to change products to inactive in Bulk.
First, export a list of products:
You may wish to only update the products to which you are making changes - this limits the likelihood of accidentally updating the wrong products.
In some situations we can bulk delete all, or a group of your products, though a fee may apply - please contact the support team.
If you are currently onboarding and want to restart we can scrub the system down for you. Just ask your onboarder.
Well done! In extreme circumstances we can restore your database for a fee.
We really appreciate your feedback.