Last updated 22/01/2021
You are able to delete a product completely if the product does not have any transaction history (i.e., it has never been purchased, sold, or had an adjustment created against it).
To delete a product:
If the Product you are wanting to delete has one or more transaction records, in order to preserve data integrity, it is not possible to be deleted. However, it is possible to switch the Display status of the Product to inactive.
To do this:
By default an Inactive product will not show in your product list page and will not be searchable from the transaction pages.
Although it is not possible to delete multiple products in at one time, it is possible to change products to inactive in Bulk.
First, export a list of products:
You may wish to only update the products which you are making changes to; this limits the likelihood of accidentally updating products unintentionally.
In certain situations, bulk delete all or a group of products may be possible. Contact Cin7 Support to discuss available options and potential related fees.
If you are in the process of onboarding as a new customer, an additional option to "scrub" the system may be possible. Contact your Cin7 Onboarding specialist for additional information.
Painful, for sure, and definitely not recommended! No promises, but there may be an option to restore your product information from back-up. Contact Cin7 Support as soon as possible after the mistaken delete occurs to discuss available options and related fees.
We really appreciate your feedback.