• Contents

Creating a Back Order for Purchases

Last updated 30/04/2019

If you do not receive all the items on a Purchase Order, it is easy to partially receive the order and create a Back Order. This article explains how.

1 - Partially Receiving an Order


The first step in creating a Back Order is to receive the items that you have been sent.

To do this:

  1. From the Purchase Order list page, find the transaction to be partially received
  2. Click on the Order Reference to edit the transaction
  3. For each line item, click into the Qty Received column and enter the quantity you have received.
  4. Click Save to confirm the changes

2 - Creating a Back Order


By creating a back order, the items that were not received will be split into a separate - but related - Purchase Orders.

To do this:

  1. Find the order, hover over the cog icon, then click Admin.
  2. From the Actions menu on the top left, click Select Items to Back Order
  3. In the window that appears, enter the quantity of items you would like to back order. Alternatively, click Select All to automatically populate the cells with all outstanding items
  4. Once complete, click Transfer Products
  5. The window that opens will be a new Purchase Order that contains only the outstanding items
  6. Click Approve Back to List to confirm the order

The new Purchase Order that is created will have the same reference as the original, but with a letter appended to it i.e. a Purchase Order with reference ABC1-234 will become ABC1-234-A.

3 - Fully Receiving the original Order


Finally, all that remains is to return to the original order and complete it.

To do this:

  1. From the Purchase Order List page, find the original order
  2. Click on the Order Reference to edit the order
  3. Note that the Back Ordered items have now been removed from this order
  4. Enter a Fully Received Date, Invoice Date, and Supplier Invoice Number
  5. Click Save Back to List

The order status will have changed from Open to Received. To find the order from the Purchase Order List page, make sure to filter by Received purchases.

Reporting considerations

From a reporting perspective any stock that has been partially received in on a Purchase Order will be given a received date based on the date the stock quantity was entered, this date will be updated to match the fully received date of the purchase order once that has been set and the order completed.
If you wish to retain the original received date of the stock, you will need to follow the back order steps listed above so that the received stock can have a fixed date set and the outstanding stock moved to an open Purchase order.

FAQs

I only received part of my order, but the other items have been canceled - what should I do?

For a full explanation of a number of different receiving scenarios, take a look at Creating a Purchase Order.

I have many line items - do I have to receive each line individually?

If you have multiple line items in an order, it may be quicker to Fully Receive the order first, and then edit those line items that have only been partially received, instead of the other way around.