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Auto Adjustments

Last updated 03/10/2017

This article explains the function and management of Auto-Adjustments, which are used to correct stock inaccuracies when using the POS.


At some point in time, a situation may occur where your stock on hand may be showing as 0 for a certain product, but you have stock of that product on the shop floor.

Cin7 does not prevent you from selling stock from the POS when there is no stock in the system. Instead there are three possible ways to deal with this scenario, as described in our article - Completing a POS Transaction without Stock.

Ideally, you should try to take one of one of the alternative actions that are described in the article mentioned above. However, if no action has been taken within seven days of the sale then an Auto-adjustment will be created to remedy the situation.

Managing Auto-Adjustments

When an Auto-Adjustment is created, the stock will be adjusted immediately but the status of the adjustment will remain set to Open. This allows the adjustments to be scrutinised, and prevents any Auto-Adjustments going undetected.

We thoroughly recommend keeping a close eye on the Adjustments module to check that any Open Auto-Adjustments are checked, completed, and finally imported to your accounting software.

If you have many Auto-Adjustments it may be worth investigating the cause. If you are encountering frequent errors in stock level, this could indicate a need for a stocktake.


Is it possible to enable auto-adjusting of stock for backend transactions too?

Yes it is - let the support team know if you would like this switched on.

However, we recommend using this power prudently as normal use of Cin7 should not require Auto-Adjustments to be made in the backend.

Can Cin7 go into negative inventory instead?

We never allow the SOH count to become negative. Instead, this situation can be dealt with using one of the methods outlined in Completing a POS Transaction without Stock, or handled after seven days through Auto Adjustments.