• Contents

3PL Email Notifications

Last updated 01/02/2021

How to install and configure your 3PL email notifications.


Customers have the ability to set up automated Email notifications based on certain errors, and Order status for their 3PL Messages that are coming in and out of Cin7.

1. Switching on the Configuration 

The 3PL Email Notifications is accessible in the Settings page of your 3PL integration in Cin7.

  1. From the left navigation, select Your 3PL Integration.
  2. Select the Settings tab to access the configuration settings.
  3. Scroll down the page to the Email Notifications section.
2. Setting up your Notifications

Once you've navigated to the Notifications Settings area, you can start setting up your notifications

  1. Select the Check box for the Notifications you want to enable:
    Outbound to 3PL - Duplicate Barcodes:  This notification checks for any duplicate barcodes in different Products in a Sales Order being sent to the 3PL.
    Inbound to 3PL - Missing Carton Information:  
    This notification checks for any missing cartonization information for EDI Related Sales Orders.
    Inbound to 3PL - File Import Failure:  
    This notification checks for Files that have failed the Import process when a file is received from the 3PL, and processed into Cin7.
  2. Enter your email address (two different email addresses can be added).
  3. Select Save Settings at the bottom of the page to save your changes.
3. Understanding the Email Notification 

Once you've set up your notifications, you may receive emails based on certain errors.

  1. When receiving any error notifications, you'll be able to identify them easily via the email subject line.
    Example:  C7TestNZ - RFBS EDI 3PL Import Errors 19/10/2021
  2. The email will contain the error description as well as the file name or Order Reference to help in troubleshooting the issue.  Replying to the email will initiate contact to the Cin7 3PL team (3pl@cin7.com) that can further assist in troubleshooting the issue if you're unable to resolve it.