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How can I see which user made changes in the CRM module?
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I've created a promotion for my customer, but it's not working?
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How can I change the timezone of my account?
Time Zone
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4
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How can I resolve the "Your IP is not allowed" error when I try to login to Cin7?
Administration
Login
3
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Can I login to Cin7 on multiple devices concurrently?
Security
Administration
3
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Is it possible to start the Purchase Order reference numbers from a particular number?
Administration
Invoices
Purchase Orders
2
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Can I change a document template from portrait to landscape?
Administration
Documents
2
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I've created a promotion for my customer, but it's not working?
Administration
Promotional Matrix
2
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How do I access a locked admin account?
Administration
Password
2
Votes
How can I see which user made changes in the CRM module?
CRM
Administration
2
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Why is my dashboard report graph different to my sales report?
Administration
Reports
2
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How are Stock Reports calculated?
Administration
Reports
1
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How do I switch to a different Cin7 account?
Administration
Password
1
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Is it possible to send emails to multiple email addresses?
Administration
Emails
1
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Can we default a CC email when bulk emailing?
Administration
1
Votes
How can I restrict user access to modules?
Users
Administration
1
Votes
Can I use my existing stripe account for the Payment Portal?
Payment Portal
Administration
1
Votes
What options do I have when restricting POS user access?
POS
Administration
Security
1
Votes
Can I change my account's default currency?
Administration
Currency
1
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How can I improve the clarity of my logo in documents?
Administration
Documents
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